Based in Cedar Rapids, Iowa, Benchcrafted was founded in 2005 with one product, the Mag-Blok. We had no intentions of making anything beyond that. Just two years later we were producing some of the finest workbench hardware available anywhere. We're a small, family company with just a handful of employees and we plan to keep it that way. We're motivated by one thing; making the best, most satisfying things we can. That doesn't always make them the cheapest, nor should a price tag be the first criterion when selecting the most important tools in your shop.
We work with our own products, both professionally and for pleasure on a daily basis. Our goal is to discover, study and test the best workholding methods for hand tool and power tool use, and turn these ideas into products that make all of our experiences in the shop better. We primarily look to the past for the seeds of our ideas, and mingle them with modern technologies and processes to yield results that work effortlessly. Ironic as it may sound, our goal is for our products to simply be a means to an end, to do their job quietly in the periphery so your mind can focus on producing your best work.
The Abraham brothers Fr. John and Jameel & family
For inquiries about order status, shipping, returns, missing parts, etc. email@example.com
For technical questions regarding vise installation, product specs, or any other technical question firstname.lastname@example.org
Some customers will lament that we do not publish a phone number. The reason for this is simple: productivity. We have found in our over 10 years of providing both excellent customer service and the highest quality products that the telephone detracts significantly from both of these. We are extremely prompt in our email responses, most often answering within minutes during a typical business day and often as not even after hours if we happen to be working at odd hours (not unusual for us). That said, we are not totally averse to the telephone, we will use it when email simply won't do the job and we do provide a phone number with every receipt after purchase is made.
We only accept returns with pre-approval.
We ship most small domestic orders via USPS.
We strongly encourage UPS over USPS for any vise or heavy hardware orders. Please be sure you provide the correct shipping address at checkout.
All orders are insured.
A note about USPS shipping times: contrary to common misunderstanding, USPS Priority Mail is NOT a guaranteed day service. When it shows 3 days, this is merely a USPS estimate (which, frankly, is typically quite accurate). Conversely, UPS is a guaranteed day service.
We ship via USPS or UPS. The cost between the two is typically marginal but UPS is much more secure and reliable in our experience. We are not responsible for duties or fees incurred by your country.
We only charge actual shipping, both Domestic and International. We don't charge for handling, etc.
Orders must be checked for parts and damage upon receipt. Look through the parts list provided with all instruction sheets on our instructions page and confirm parts. We require missing parts or damage be reported within 48 hours. After such period Benchcrafted assumes liability only at our discretion. However, we have an excellent track record in these cases, having seen very few missing parts and almost no defects in our product shipments.